FREQUENTLY ASKED QUESTIONS

General Questions

  • What plays are being performed?

    Hamlet
    Twelfth Night
    The Tempest
    Henry V

  • What is the address of Shakespeare’s Rose Theatre?

    Shakespeare’s Rose Theatre, Tower St, York, YO1 9WD

  • What are the dates and times of the performances?

    The dates and times of the Shakespeare performances can be found here.

  • Who are the plays suitable for?

    Shakespeare’s Rose Theatre is suitable for those aged 10 and above. Children attending under the age of 10 is at the parent’s/guardian’s discretion. Babes in arms are not permitted as all patrons must be in possession of their own ticket.

  • How long is each performance?

    Each play varies, however the performances are approximately 2.5 hours, including a 20-minute interval. Exact timings to be confirmed.

Ticketing Questions

  • Where can I buy tickets from?

    Tickets can be bought from Ticketmaster here or York Theatre Royal here. There will also be a box office within Shakespeare’s Village where tickets can be purchased once the Theatre and village are open from 25 th June.

  • Can you book tickets at the venue?

    Yes, there is a box office within Shakespeare’s Village, at the theatre site, which is open from 25th June 2019 at 11am daily. Tickets booked at our on-site box office do not have any additional booking fees.

  • What are the ticket types for this event?

    There are seated tickets as well as Groundlings (standing):
    Adult – 17+
    Child ticket – up to and including 16 years old
    Family ticket – 2 adults and 2 children.

    Access tickets are available, please see the access provision section below.

  • Multiple show discounts

    These are available through York Theatre Royal only, in Premium, A and B Reserve seating. This discount is only available when booking multiple shows in one transaction.
    Buy tickets for 2 shows and enjoy 5% discount.
    Buy tickets for 3 shows and enjoy 10% discount.
    Buy tickets for all 4 shows and enjoy 15% discount.

    Please contact York Theatre Royal box office on 01904 623568.
    Please note, only one discount offer is applicable per booking for multiple show discounts and groups.

  • Is there a group rate?

    Yes. Groups of 10 individuals or more receive 10% discount in Premium, A and B Reserve only. Please contact Ticketmaster groups department on 0844 844 2121 (7p charge per minute plus your phone company’s access charge) or York Theatre Royal box office on 01904 623568.

  • Are there school specific performances?

    There are 10 designated performances for schools between 8th and 19th July at 11:00am. Pricing is £10 per ticket with 1 teacher going free per 10 paid children. Please contact Pollyanna Jenkins at Lunchbox Theatrical Productions on 01653 619169 or email info@shakespearesrosetheatre.com for full details and to book tickets.

    Schools may also purchase tickets for all public performances at a discounted price of £10.50 for Groundlings or £20 for best available B and C Reserve (limited to 50 tickets per performance. Contact Ticketmaster or York Theatre Royal for more information.

  • Are concession prices available?

    Concession prices are not available for performances at Shakespeare’s Rose Theatre.

  • Are there tickets for children (16 and under)?

    Yes. £3 off all seats and £2 off Groundlings. The plays are suitable for those aged 10 and up, at the parents/guardian’s discretion. Children under the age of 16 must be accompanied by an adult. Babes in arms will not be permitted and all patrons must be in possession of a ticket.

  • Can you buy vouchers?

    Yes, through the Ticketmaster website.

Access Provisions

  • Which sections of the Theatre are accessible for wheelchair users?

    There is wheelchair access to the ground floor and to the allocated wheelchair seats in Block 2, Lower Tier only. There are no lifts to the Middle or Upper Tier. Ambulant patrons should select regular seating. Please note there are stairs to climb to the middle or upper tier of the Theatre.

  • How do I book accessible seating?

    Accessible seating can be booked by either emailing access@seetickets.com, or by phoning SEE Tickets on 0844 412 4648 (calls cost 7p per minute).

  • Accessible wheelchair seating:

    Contact either of our ticketing agents (Ticketmaster - 0844 847 2483 or York Theatre Royal - 01904 623568) or our own box office staff on site and they will be happy to assist you. Go to the Plan Your Visit menu and select Seating Plan to see where the wheelchair areas are, and then see our How to Book page for further details.

  • Will there be captioned or signed performances?

    Yes, details coming soon.

Ticketing Enquiries

  • I have a ticketing enquiry – who should I contact?

    All Shakespeare’s Rose Theatre tickets are handled by our ticketing partners, Ticketmaster and York Theatre Royal. If you have an enquiry you should contact the agent you booked your tickets through.

    Ticketmaster: 0333 321 9999 (charged at your local rate)
    York Theatre Royal: 01904 623568

  • I have lost my tickets, what should I do?

    If you purchased your tickets at the onsite box office please enquire there. Otherwise please contact the ticketing agent that you booked the tickets through as soon as possible.

    Ticketmaster: 0333 321 9999 (charged at your local rate)
    York Theatre Royal: 01904 623568

  • How/when will I receive my tickets?

    Your delivery options are either E-Tickets (print-at-home) or Standard Delivery. If you choose the E-Ticket option, your tickets will be attached to your confirmation email. The fee charged for E-Tickets is for the ticket agents, as they maintain the hardware and software at the venue so your paperless ticket will be recognised. It also allows us to develop and maintain our own technology to make sure you have a simple, straightforward experience getting into your event. The fee for Standard Delivery tickets covers the costs of packing and delivering the tickets to you.

  • I chose Standard Delivery when purchasing my tickets but have not received my tickets in the post.

    If you have not received your tickets a week prior to the event please contact the agent you purchased your tickets from.

    Ticketmaster: 0333 321 9999 (charged at your local rate)
    York Theatre Royal: 01904 623568

  • If there is no availability online for the performance I want to go to, is it still possible to book tickets?

    As we have two ticketing agents for Shakespeare’s Rose Theatre in York, if one agent has sold out of tickets there may still be some available with the other agent. If there is no availability on the Ticketmaster website here and there is also no availability on the York Theatre Royal website here then that particular performance is sold out.

  • Can I get a refund if I change my mind, or if the performance date is no longer suitable for me?

    We cannot give refunds or exchanges, except when a performance has been cancelled or rescheduled. For further information about cancellation please see below.

  • What if my performance is cancelled?

    If your performance is cancelled, you will be notified as soon as possible and given the option to then choose another session to attend.

  • Will the performances be cancelled in the event of rain?

    No, all performances will go on in all weather conditions. No umbrellas can be put up in the Theatre at any time as you will obstruct the view of the other patrons, therefore please dress accordingly. Ponchos can be purchased at the event.

Rose Theatre Questions

  • Where is the best place to sit for the performances?

    No matter where you sit or stand in the Theatre you will be no more than 15 metres from the stage. So, wherever you choose you’ll be close to the action. Due to the theatre’s shape and the width of the stage, from certain seats the view of the stage may at times be impinged upon by the metalwork structure of the theatre.

  • Do the seats have backs and are the seats cushioned?

    The seats do have backs and are slightly padded. Cushions are not provided.

  • Will I be able to see all aspects of the play from the Groundling area?

    Within the Groundling area, you may stand anywhere in the yard. You are welcome to move around to gain the best possible advantage for your height. The height of the stage is approximately 1.5m.

  • Can I bring my own chair into the Groundlings area?

    No, due to health and safety reasons, external chairs are not permitted in the Groundlings area as this is a standing area.

  • Is the Theatre air conditioned or heated?

    The Theatre is open air so the temperature is dependent on the weather. Please dress accordingly.

  • What happens if it rains?

    Shakespeare’s Rose Theatre is an all-weather venue. It is partially covered, however please note even when you are undercover you may still get wet depending on the weather.

  • What if I’m running late? What time do the gates close?

    We recommend arriving at least 10 minutes before the performance to reach your seats in time. If you are running late, the Theatre allows all latecomers with a valid ticket even after the show has started.

  • Can I leave/return during the performance if I need to?

    Yes, Shakespeare’s Rose Theatre operates an open-door policy that means all audience members can exit and re-enter the space as required. Due to the interactive nature of the performances it may be necessary to block certain accesses briefly during the play. Please keep your ticket until the end of the performance in case we need to scan you in and out of the Theatre.

  • What food and drink will be available?

    There will be ice cream and both hot and cold food options for purchase from various food vendors within the Village – details to be confirmed soon. There will also be a fully licensed bar.

  • Can we take food and drink into the Theatre?

    Only food and drink purchased within Shakespeare’s village can be taken into the Theatre. External food and drink is prohibited.

  • Can I take photographs or video during the performance?

    Photographs during the performances are not permitted in the Theatre. It is not permitted to film in the Theatre.

  • What are the opening hours of the village?

    Shakespeare’s village is open every day from 11am till approx. 9pm (after the interval of the evening show).

  • Where can I smoke?

    Smoking is prohibited in the Theatre, Shakespeare’s Village and in the grounds of Blenheim Palace.

  • Is there parking next to the event/where is the nearest car park?

    The nearest car parks are Castle Car Park (183 spaces) / St George’s Field Car and Coach Park (150 spaces) and Piccadilly (287 spaces). These are managed by the City of York Council.

  • Park & Ride

    Shakespeare’s Rose Theatre is accessible with the Park & Ride Service. £2.90 per person standard return (up to two children (U16) can travel free when accompanied by a full fare-paying adult). Buses run frequently between 7:00am and 8:05pm, Monday – Saturday and 9:30am and 6:05pm Sundays. Please visit their website for more details: itravelyork.info/park-and-ride. We are hoping to agree a late-night service to accommodate for the evening shows.

  • Is there a cloakroom?

    Yes, there is a cloakroom situated next to the Merchandise cabin. Members of the public can store small items in the cloakroom for £2 and large items for £3.

  • Where is lost property?

    Lost property is kept within the cloakroom.

  • Are dogs allowed?

    Dogs are not permitted in the Theatre or the Formal Gardens, but are allowed in Shakespeare’s Village. Assistance dogs are permitted within the Theatre and the grounds of Blenheim Palace.

  • Are there toilets on site?

    Yes, there are toilets within Shakespeare’s Village close to the theatre.