FREQUENTLY ASKED QUESTIONS
What plays are being performed?
How long is each performance?
Each play is approximately 2hr 45 minutes. Exact timings to be confirmed in the New Year.
What are the opening hours of the village?
Open every day from 11am till approx. 9pm (after the interval).
Is there wheelchair access?
Wheelchair access information
Yes, to the ground floor and to the allocated wheelchair spaces in Block 2, Lower Tier only. There are no lifts to the Middle or Upper Tier.
Ambulant patrons should select regular seating. *Please note there are stairs to climb.
Wheelchair accessible seating and prices
VIP - ramped platform undercover, beside stage – 8 wheelchair spaces and 8 carer seats at £59.95*.
Courtyard - not undercover, ramped platform 6 wheelchair spaces and 6 carer spaces groundlings price £12.50*, a carer goes free.
*Ticketing/booking fees apply.
How do I book accessible seating?
Contact either of our ticketing agents (Ticketmaster - 0844 847 2483 or York Theatre Royal - 01904 623568) or our own box office staff on site and they will be happy to assist you. Go to the Plan Your Visit menu and select Seating Plan to see where the wheelchair areas are, and then see our How to Book page for further details.
Do the seats have backs and cushions?
The seats do have backs and are slightly padded. Cushions are not provided.
Any tips on where to sit?
No matter where you sit or stand in the theatre you will be no more than 15 metres from the stage. So, wherever you choose you’ll be close to the action. Due to the theatre’s shape and the width of the stage, from certain seats the view of the stage may at times be impinged upon by the metalwork structure of the theatre.
Can I bring a chair into the groundlings area?
Chairs are not permitted in the groundlings area.
Is Shakespeare’s Rose Theatre suitable for children?
It is greatest suitable for those aged ten and up. Each child must have their own ticket and sit in their own seat. All children 13 and under must be supervised at all times.
Are there tickets for Children (17 and under)?
Yes, they get £3† off all seats, £2† off Groundlings.
Productions are suitable for those aged 10 and above, at parent/guardian’s discretion. Children under the age of 13 must be accompanied by an adult.
Babes in arms will not be permitted in the theatre.
All patrons must be in possession of a ticket.
Can you book tickets at the venue?
Yes, there is a box office within Shakespeare’s Village, at the theatre site, which is open from 11am daily. Tickets booked at our on-site box office do not have any additional booking fees.
Can you buy vouchers?
Yes, through the ticketmaster website.
Are concession prices available?
I have a ticketing enquiry – who should I contact?
All Shakespeare’s Rose Theatre tickets are handled by our ticketing partners, Ticketmaster, York Theatre Royal and See Tickets. If you have an enquiry you should contact the agent you booked your tickets through.
I have lost my tickets, what should I do?
Please contact the ticketing agent that you booked the tickets through as soon as possible.
What if my performance is cancelled?
If your performance is cancelled, you will be notified as soon as possible and given the option to then choose another session to attend.
Can I get a refund if I change my mind, or if the performance date is no longer suitable for me?
We cannot give refunds or exchanges, except when a performance has been cancelled or rescheduled.
Is there parking next to the event/where is the nearest car park?
All details on how to get there can be found on the ‘How to find us page’ on the website.
The nearest car parks are Castle Car Park (183 spaces) / St George’s Field Car and Coach Park (150 spaces) and Piccadilly (287 spaces). These are managed by the City of York Council.
Park & Ride
Shakespeare’s Rose Theatre is accessible with the Park & Ride Service. £2.90 per person standard return (up to two children (U16) can travel free when accompanied by a full fare-paying adult). Buses run frequently between 7:00am and 8:05pm, Monday – Saturday and 9:30am and 6:05pm Sundays. Please visit their website for more details: itravelyork.info/park-and-ride. We are hoping to agree a late-night service to accommodate for the evening shows. Please state if this is of interest to you & email email@example.com.
Will the performances be cancelled in the event of rain?
No, the performances will go on in all weather conditions. No umbrellas can be put up in the theatre at any time as you will obstruct the view of the other patrons, therefore please dress accordingly. Ponchos can be purchased at the event.
What happens if it rains?
Shakespeare’s Rose Theatre is an all-weather venue. It is partially covered. Please note even when you are undercover you may still get wet depending on the weather. The groundlings area is uncovered – umbrellas are not permitted within the theatre. Ponchos will be available to buy at the venue.
Can we take food and drink into the theatre?
Only food and drink purchased within Shakespeare’s village can be taken into the theatre.
Where can I smoke?
No smoking is permitted onsite.
Is there a cloakroom?
Are there toilets on site?
Yes, there are toilets within Shakespeare’s Village close to the theatre.
What if I’m running late? What time do the gates close?
We recommend arriving at least 10 minutes before the performance to reach your seats in time. If you are running late, the theatre allows all latecomers with a valid ticket even after the show has started.
Due to the size of the theatre, combined with the length of the plays, Shakespeare’s Rose Theatre operates an open-door policy throughout all performances which means all audience members can exit and re-enter as required. Due to the interactive nature of the performances it may be necessary to block certain accesses briefly during the play.
Can I leave/return during the performance if I need to?
Yes, Shakespeare’s Rose Theatre operates an open-door policy that means all audience members can exit and re-enter the space as required. Please keep your ticket until the end of the performance in case we need to scan you in and out of the theatre.
Will I be able to see the action from the Groundling area?
Within the Groundlings you may stand anywhere in the Yard, you can move around to gain the best possible advantage for your height. The height of the stage is approximately 1.5m.
Can I take photographs or video during the performance?
Photographs are not permitted in the theatre during the performances.
It is not permitted to film any video in the theatre without prior written approval from Shakespeare’s Rose Theatre marketing department. Contact firstname.lastname@example.org.
Is the theatre air conditioned or heated?
The theatre is open air, temperature is dependent on the weather. Please dress accordingly.
Will there be signed performances?
Yes, details coming soon